Refund policy
Refund & Return Policy
Effective Date
This Refund & Return Policy applies to all purchases made through KINGSMAN.
Our Commitment
At KINGSMAN, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms below.
Return Window
Customers may request a return within 30 calendar days after the delivery date.
Requests submitted after the return period may not be accepted.
Return Conditions
To qualify for a return, products must:
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Be unused and unworn.
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Be in original condition.
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Include original packaging, labels, accessories, and tags.
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Be free of stains, odors, or damage caused after delivery.
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Be accompanied by proof of purchase.
KINGSMAN reserves the right to deny returns that do not meet these conditions.
Non-Returnable Products
The following items are generally not eligible for return:
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Gift cards
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Customized or personalized items
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Final sale or clearance merchandise
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Products showing signs of use
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Items intentionally damaged by the customer
Return Authorization
Before returning any merchandise, customers must contact our support team.
Please email:
Include:
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Order number
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Customer name
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Reason for return
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Photos if applicable
Returns sent without prior authorization may be refused.
Return Address
KINGSMAN Returns
196 Squire Pope Rd
Hilton Head Island, SC 29926
United States
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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Wrong item shipped
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Damaged during transit
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Manufacturing defect
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Shipping error caused by KINGSMAN
Damaged or Incorrect Orders
Please notify us within 7 days after delivery.
Provide photographs showing:
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Packaging
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Shipping label
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Product condition
We will review the claim and offer an appropriate resolution.
Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days after inspection.
Financial institutions may require additional processing time.
Order Cancellation
Orders may be cancelled before shipment.
Orders already shipped cannot be cancelled but may qualify for return under this policy.
Contact
Email: yanxun046@outlook.com
Phone: +1 (626) 360-6299